Refund policy

For orders shipped within the European Union we have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

At this time for other countries we so not accept general a return

To initiate any return request, you must first contact us at deacasee@gmail.com. The return address will be provided upon request. Items sent back without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or not as described on our website. We will review the issue and work to resolve it appropriately.

European Union – 14-Day Right of Return

For orders shipped within the European Union, customers may request a return within 14 days of receiving the item only if the product is damaged or not as described on the website.

To be eligible, the item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

To receive the return address, customers must contact us at deacasee@gmail.com before sending any item back.

International Orders (Outside the European Union)

For orders shipped outside the European Union, returns are accepted only in cases where the product is damaged. Returns and exchanges for any other reasons are not accepted.

Customers must contact us at deacasee@gmail.com to request approval and receive the return address before sending any item back.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

We do not accept returns on sale items or gift cards.

Exchanges

We do not offer exchanges. If your item is eligible under the conditions above, you may request a return and place a new order separately.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at deacasee@gmail.com.